Support centre

1. Tell us about your trip: Choose your pickup and drop-off locations, date and time, vehicle type, and add any special notes. You’ll instantly see real-time pricing, weather-based adjustments, and the required deposit.
2. Personalize your ride: Once vehicle options are shown, you can lock in your choice, add extras like VIP pickup or additional stops, and secure your booking with a quick deposit.
3. Confirm and relax: After payment, you’ll receive a confirmation email with your driver’s details and live trip updates — you’re all set to ride!

We recommend booking at least 12 hours in advance for local city rides, and 24 hours ahead for airport transfers or multi-stop trips.

Yes. You can plan your return trip by selecting the “round trip” option in the booking form. Just enter a separate date and time for your return pickup. Please note that your payment includes a non-refundable deposit, and any changes may incur an additional fee.

Yes. You can include any special requests such as extra stops, a child seat, or VIP pickup in the notes section during booking, or contact our concierge team afterward to share the details.

You can choose your preferred pickup style in the booking form. With the Meet & Greet option, your driver will meet you inside the terminal holding a sign with your name — perfect for first-time visitors, families, or travelers with lots of luggage. For a faster and more budget-friendly option, choose curbside pickup and meet your driver outside at the designated pickup zone. To ensure a smooth meeting, include your terminal, door number, and estimated arrival time in the booking notes.

We recommend adding your flight number. Our drivers track flights in real time and adjust the pickup time if there’s a delay. If there’s a terminal change or an unexpected delay, just send your driver a quick message to keep them updated.

MovL offers eight vehicle classes to fit every occasion — from sleek sedans to full-size party buses:

• Super VIP: Flagship SUVs with privacy glass, refreshments, and elite chauffeurs (up to 8 passengers).
• Stretch Limousine: Classic limos with lighting, bar, and entertainment upgrades — perfect for groups up to 10.
• Minivan & SUV: Spacious options ideal for families or VIP shuttles (up to 6 passengers).
• Prestige Sedan: Premium sedans for business trips or city rides (up to 3 passengers).
• Electric Vehicle: Eco-friendly, zero-emission rides in premium EVs (up to 3 passengers).
• Black Car Service: Discreet chauffeurs and complimentary amenities for up to 3 passengers.
• Minibus: Comfortable group transport for up to 16 passengers.
• Party Bus: Celebrate on the move with music, lighting, and space for up to 24 guests.

We provide a full range of ground transportation services, including airport transfers, executive bus and limo rentals, city tours, global travel transfers, corporate travel services, ADA-accessible rides, on-demand black car service, and private event transportation logistics.

During booking, you’ll see a full price breakdown including base fare, promo discounts, sales tax, and processing fees. A deposit is charged today, and the remaining balance is paid upon arrival. We accept all major credit cards — Visa, Mastercard, American Express, and Discover — with secure payments processed through Stripe.

Yes. Once the system calculates your fare, both the deposit and remaining balance are clearly displayed. There are no hidden fees — what you see is exactly what you pay.

Yes. We offer a complimentary waiting period based on your vehicle class — perfect if your flight is delayed or hotel check-out takes longer than expected.

For most trips, you can cancel your booking up to 24 hours in advance at no charge. Cancellations made after that window are non-refundable, and any changes may incur an additional fee.

Yes. You can specify the type and number of child seats in the booking form and include any special amenity requests. If you’re traveling with bulky items like a stroller, wheelchair, or sports equipment, sharing their dimensions helps us assign the right vehicle for your trip.

Please choose your vehicle based on the number of passengers and bags. For example, sedans are ideal for 1–3 passengers with 2 large and 1–2 carry-on bags, SUVs fit 3–5 passengers with up to 3–4 large bags, and minivans can accommodate 5–7 passengers with 4–6 large bags. It’s best to slightly overestimate your luggage during booking to avoid needing an extra vehicle later.

MovL quick expanding, currently we serve Washington DC, Virginia, Maryland, New York and Boston

Our chauffeurs and concierge team can accommodate multiple languages based on your preference. When you book, simply note your preferred language — we’ll make sure your driver or support staff can communicate clearly, so you can relax and enjoy a seamless experience wherever you travel.

Once your payment is complete, your booking is confirmed. Driver details and live trip updates will be sent to you via email.

You can reach our 24/7 concierge team by phone, email, or live chat. Phone: +1 (571) 622-9482, Email: [email protected]